Roles & Responsibilities

The E-Commerce Executive contributes to the growth of E-Commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure. He/She is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners. The E-Commerce Executive works in a fast-paced, digitally-centric environment where he/she ensures seamless end-to-end integration of the E-Commerce business.The E-Commerce Executive is an energetic, collaborative and results-oriented self-starter. He/She is technology-savvy, structured and is able to operate well in a team under pressure.

Requirements

~ Coach for service performance.
~ Manage a diverse service environment.
~ Manage operations for service excellence.
~ Coordinate order processing, delivery and returns of customer orders.
~ Co-ordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.
~ Execute activities driven by data analytics.
~ Identify strategic business partnerships.
~ Implement customer retention and loyalty programmes.
~ Implement E-Commerce activities.
~ Implement new business collaboration initiatives.
~ Implement preventive and corrective measures of disaster recovery plan.
~ Maintain business partnerships.
~ Manage service quality and customer satisfaction.
~ Monitor and maintain smooth functionality of website.
~ Monitor fulfillment of customers' orders via store pick of delivery service.
~ Monitor sales, promotions, marketing and social media programme and activities over digital platforms.
~ Operate and maintain existing IT infrastructure and networks based on standard operations procedures.
~ Prepare insights report on data-mining outcome.
~ Provide specialised knowledge and insights to the development of technology strategy and roadmap.
~ Track and report business outcome of data-driven insights.