Customer Service Officer


  • O level / WPLN5 (5 GCE 'O' Level credits including a pass in English)
  • Preferably with minimum 2 years' working experience in the service or retail industry
  • Good physical health and fitness required to manually operate station and trainborne equipment
  • Possess a pleasant disposition and personality
  • Good interpersonal skills with a passion to work with people
  • Willing to perform shift work
  • Ability to identify colours

Key Responsibilities

  • Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
  • Assist passengers with special needs in boarding/ alighting the trains safely
  • Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
  • Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations


ComfortDelGro is one of the largest land transport companies in the world with a global workforce, a global shareholder base and a global outlook. ComfortDelGro’s businesses include bus, taxi, rail, car rental and leasing, automotive engineering services, inspection and testing services, driving centres, non-emergency patient transport services, insurance broking services and outdoor advertising.