Technical Account Manager

Job Description

  • Primary point of contact for the dedicated accounts
  • Provide technical solutions to address customer issues
  • Centrally manage and prioritize customer issue to assure timely resolution
  • Reproduction of customer environments on lab equipment
  • Follow-up with R&D departments to resolve product issues
  • Responsible for tracking, maintaining and resolving incident reports and customer support requests
  • Creation of technical documentation and bulletins to improve internal and external knowledge base
  • Update and provide guidance on new releases and features to dedicated accounts
  • Develop best practice deployment and troubleshooting methodology documentation.
  • Conduct periodic site visits for the managed accounts.
  • Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Job Requirements

  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • At least 8-10 years’ experience in technical support role in a networking/security company
  • Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
  • Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
  • Administrator level working knowledge of Windows, Linux or Unix skills an advantage
  • Good understanding of Web application concepts, security and vulnerabilities
  • Strong troubleshooting and problem solving skills
  • Effective oral and written communication skills
  • Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications

Added Advantages:

  • Experience in system integration and multi vendors environment
  • Experience in programming and scripting that would assist automate data collection during troubleshooting & daily operation
  • Experience in data center deployment
  • Experience in wireless access point
  • Experience in SQL database

Fortinet Singapore Pte Ltd

We provide top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperative fabric. Our unique Security Fabric combines Security Processors, an intuitive operating system, and applied threat intelligence to give you proven security, exceptional performance, and better visibility and control--while providing easier administration.


The Fortinet Security Fabric delivers a unified approach that is broad, integrated, and automated. Reduce and manage the attack surface through integrated broad visibility, stop advanced threats through integrated AI-driven breach prevention, and reduce complexity through automated operations and orchestration.