System Engineer
Roles & Responsibilities
- Diploma / Degree in IT-related course
- Handle daily technical support activities on desktop support
- Receive first level calls from customers, enter problem into ticket management system, track and escalate problems as necessary and assign appropriate support staff to solve problem in timely manner
- Dealing with hardware and application support queries and issues reported to the support desk
- Perform troubleshooting for client platform related problems
- Install, upgrade, support and troubleshoot Windows Operating Systems and Microsoft Office suite and other applications as assigned
- Setup desktop computers, peripherals, and test network connections
- Install and test desktop software applications and internet browsers
- Knowledge of windows cloning (Laptop / workstation)
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Willing to travel across Singapore for on-site support (Transport claim applicable)
Innocom Technologies Pte Ltd
Innocom Technologies Pte Ltd offers a wide range of product and services including digital media, office solutions, data management, 3D designs, entertainment and engineering software, web development, security awareness, up to the latest trends in hardware and gadgets. With 20 years of experience built upon solid achievements and specialized background, the company is committed to deliver customer satisfaction through offering the best solutions in the market.
We are the leading Autodesk Architecture, Engineering and Construction (AEC) partner in Asia, holding the award for Autodesk Largest Billing Partner FY14 (AEC, ENI and M&E). Innocom has provided extensive software training and project consultation to a large customer-base in the field of AEC. With our in-house specialists and training centre, we are involved with many Building Information Modeling (BIM) projects, and continue to deliver the latest techniques that equip our customers with a competitive edge.