Assistant Systems Engineer (Ref : 1500)
Provide IT Support
- Provide technical support to users
- Monitor performance of systems
- Develop reference materials
- Provide information to users on the progress of outstanding support tickets
- Maintain Service Level Agreement documentation
Maintain Systems
- Perform data entry work
- Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
- Generate reports
- Conduct research on new technology as requested
Assist with Incident Resolution
- Respond to user complaints
- Assist with problem/issue identification
- Assist with resolution of basic problems
- Recommend preventive solutions
- Escalate problems/issues
- Log incidents into problem management system
Requirements / Qualifications
Diploma in IT related field
Integrated Health Information Systems (IHIS)
Integrated Health Information Systems (IHIS) IHiS (pronounced as i-his) is a multi-award-winning healthcare IT leader that digitises, connects, and analyses Singapore's health ecosystem. Its ultimate aim is to improve the Singapore population's health and health administration by integrating intelligent, highly resilient, and cost effective technologies with process and people.
Transforming healthcare through smart technology, IHiS has garnered more than 80 awards for its innovations. It supports more than 50,000 healthcare users in Singapore's health ecosystem through the application of clinical informatics, computer science, data science, mechatronics, standards based IT that enables information exchange and cross boundary workflows, analysis, statistical and machine learning techniques to discover insights.
