Role and Responsibilities:

• As as single point-of-contact for end users with regards to IT-related problems or requests
• Provide 1st level problem support and assist end users to determine whether a problem is hardware, Operating System, application software, LAN device / media, network connection
• Handle all rollout of desktops, notebooks and corporate handsets, be it new or replacement, following a standard defined hardware and software configuration listed by customer
• Unpacking of individual components, assembling and configuring systems according to customer specifications
• Carry out ad hoc request, such as relocation, replacement, removal or upgrade of feature/ components for existing systems located in customer and it's affiliate’s office
• Schedule, coordinate and fulfill the end user request with minimal interruption to business operation and follow up with acknowledgement from end user on request implementation
• Perform system verification testing, including testing of operation-system functions, printer drivers etc.
• Ensure all LAN functionalities are operational
• Filing of vendor-provided operations manual or other documentation in designated filing area
• To keep all IT equipment and peripherals at the designated staging or storage area
• Update asset information into the asset management system following any changes
• On-site Support at the Customer’s offices and terminals in Singapore

Requirements / Qualifications:

• Diploma or Degree Holder
• Experience in help desk and IT support
• Good communication and interpersonal skills
• Able to multitask, set priorities and manage time effectively
• Able to work in a team as well as independently