Responsibilities    

·        Provide overall technical support for client projects

·         Identify root cause of reported issues and implement necessary steps and actions to address

·         Interface and coordinate tasks with internal and external technical resources

·         Collaborate with client service teams to provide technical solutions to reported problems

·         Identify and implement technical rectifications to ensure formal closure of reported problems where relevant

·         Lead and supervise the execution of development work for defects identified in course of project

·         Report development status to Project Manager

·         Maintain interfact/customisation programs

·         Maintain technical specification for customisation

·         Maintain, document and unit test the interface/customisation programs

Requirements

·         Deliver 100% of implementation tasks within quoted estimates

·         Deliver 30% if implementation tasks in less than 80% of quoted estimates

·         Implement efficiencies to reduce task estimates by 10% over a 3 month period

·         Establish strong working relationships with key client stakeholders