Client Success Manager

Job responsibilities

Recruit and manage client success team to complete the following tasks:

•      Responsible for the deployment and training of new clients to ensure that clients can obtain practical commercial value through LEAN WORK products;

•      Maintain regular communication with clients, motivate clients to continue to use LEAN WORK products, and improve the utilization rate of users;

•      Quickly respond and solve problems from clients, assist clients to find the optimal plan in different work scenarios;

•      Take the initiative to learn and update product and industry knowledge. Ensure timely and accurate delivery of product value and correct application mode to clients;

•      Collect product feedback from clients, communicate with product team to give suggestions on product optimization and improvement;

•      Maintain client relationship and improve client satisfaction;

•      Work closely with sales team to improve client renewal rate and secondary sales;

•      Cooperate with Marketing Department to organize user stories regularly and assist to output typical user cases;



Job specification

•      Bachelor degree or above, fluent in English and Chinese, self-motivated 

•      At least 5 years of working experience in pre-sales, after-sales, sales and other related fields, and at least 2 years of team management experience in pre-sales, after-sales and sales;

•      Background in SaaS enterprise service or fintech industry;

•      Willing to become a "veteran player" of LEAN WORK products, understand and be familiar with each functional modules and best practices of LEAN WORK products;

•      Have a deep understanding of "client orientated spirit" and constantly try new methods to increase user satisfaction and retention;

•      Serious and meticulous about work with a strong sense of responsibility. Fast learner, good communicator and team player.

Lean Work Limited

Established in 2014, LEAN WORK is a leading SaaS provider that specializes within the FX industry. In just three years since it was founded, the company has grown exponentially and has received two series of funding from venture capitalists of China's most reputable Internet companies. In that short amount of time, the company has also developed complete Trader's and Broker's and solutions and successfully served over 300 clients, including both local Chinese brokers and leading international brands. Headquartered in Hong Kong and Shanghai, Lean Work's R&D Centre is located in Chengdu.