ROLE AND RESPONSIBILITIES

OVERALL ROLE

• The Property Executive (Data Centre) will assist the Property Manager/Assistant Property Manager in (leading a team or) vendor group to manage the tactical delivery for the assigned property, and be the on-site key point of contact for the key stakeholders &/or client. The responsibilities will include maintenance and operations, contract services, purchasing of materials, equipment & supplies and helpdesk responses.
• Scope of services include cleaning, pest control, waste management, M&E facilities and utilities maintenance, security management and reporting.

MAJOR RESPONSIBILITIES

§ Client/Stakeholder Management

– Deliver excellent customer service to meet on-site client’s expectations

– Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels

– Monitor procedures to ensure client’s expectations are conveyed and worked upon

§ Procurement & Vendor Management

– Manage multiple vendors including hard and soft skills to deliver services on time and within budget

– Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

– Ensure routine meetings are carried out to manage Key vendor performances

§ Contracts Management

– Ensure that all contracts are professionally delivered in line with the Jones Lang LaSalle Code of Ethics

– Continually assess contracts to ensure best value delivered to the client

§ Finance Management

– Ensure that the site’s financial operations are meeting targets and control requirements

– Monitor financial processes to ensure account payable procedures are followed at all times

§ Health & Safety Management

– Implement and manage safety procedures to ensure the provision of a safe working environment

– Ensure compliance with statutory regulations on fire, health and safety standards

§ Site Operations Management

– 24/7 emergency call support and site attendance is required

– Implement Industry Best Practice operations

– Establish Standard Operating procedures and ensuring yearly updates

– Assist and monitor to ensure all building procedures and performance measures are maintained at all times

– Responsible all aspect of services not limited to Janitorial, interior plants, pantry operations, meeting rooms and events

– Seek ways to reduce costs and improve operational standards

– Implement program to conduct inspection of premises

– Conduct inspection of premises

§ Risk Management

– Assist in the implementation and management of a property risk management program

– Support the implementation and monitoring of disaster recovering and business continuity plans

– Follow established escalation procedures and incident reporting procedures

– Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

§ Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

§ Min. 2 years of experience in data centre or related critical facilities field

§ Knowledge of local health and occupational safety requirements

§ Knowledge of vendor management for specialized services

§ An understanding of basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, UPS, BMS system)

Critical Competencies for Success

§ Client Focus & Relationship Management

– Ease of interaction with a wide range and wide level of client staff

– Ability to manage conflict and balance between client and firm requirements

– Has a customer-oriented attitude

– Demonstrates proactive & professional approach to customer service

§ Project Management & Organizational Skills

– Excellent planning & organizational skills to prioritize work and meet tight deadlines

– Proven ability to manage multiple and complex operational matters on a daily basis

§ Problem Solving & Strategic Thinking

– Capacity to deal with ambiguity and solve complex problems effectively

– Analytical, proven ability to solve problems using a quantitative approach

– Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

§ Demonstrated superior people management skills – ability to lead team effectively, train them well, and promote open, constructive and collaborative relationships at all levels

§ Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener

§ Passion for quality – has an eye for detail to make sure the best delivery of services

§ Self-motivated; confident & energetic

§ Ability to effectively deal with stressful situations

§ Flexible – able to adapt to rapidly changing situations

§ Strongly goal-oriented – able to focus on meeting all performance targets

§ Is a team player – able to cooperate and work well with others to meet targets

§ Proven ability to initiate and follow through with improvement initiatives

§ Exhibits honesty & trustworthiness

§ Open to new ideas & willing to challenge status quo

Reporting to

Property Manager / Assistant Property Manager