Roles & Responsibilities

Job Description:

1. Monitor and report on power/network/system outages. Provide timely customer and internal updates using the ticketing system.
2. Provide rotational on-call coverage
3. Report to the facility within a 1-hour average for emergency outage assistance
4. Perform Remote Hands services when necessary for both customers and internal including but are not limited to the following services: 

• Data Center rack, stack and equipment provisioning
• Maintain overall Data Center rack cleanliness and appearance and perform cabinet/cage audits Cable, terminate, and dress fiber or copper network cabling
• Power cycling of equipment (including customer equipment)
• Server, Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Perform migrations of equipment, power, or networking devices
• Arrange to ship and receiving of packages
• Equipment testing, and assist with the diagnosis of hardware and software
• Receive, install, and test customer and internal cross-connects of copper and fiber optic interconnections

Desired Job Skills / Knowledge (but not required):

1. Experience in Telecommunications or Data Centre related field
2. Knowledge of basic electrical theory (AC/DC, Power, Current, Voltage)
3. Basic network knowledge
4. Basic system knowledge (Linux, Windows)
5. Strong troubleshooting and root cause analysis skills
6. Professional business communication and interpersonal skills
7. Effective organizational skills and attention to detail

Minimum Qualifications and Requirement:

1. ITE qualification or Diploma in IT Field or relevant
2. Willing to travel around the island
3. Able to lift and handle up to 50 pounds
4. Able to bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
5. Passionate in both server and network support & configuration
6. Accommodate with a fast learner environment.