Customer IT Support Representative (Helpdesk)

Roles & Responsibilities

  • Provide 1st level troubleshooting to customers.
  • Respond to customer calls in a professional and courteous manner
  • Follow call script processes to answer incoming calls, emails, etc
  • Perform all tasks required to achieve account SLAs
  • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
  • Responsible and take ownership of all calls till closure
  • Dispatch onsite support if required


  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • Good written and spoken English
  • Basic technical knowledge skills e.g. PC troubleshooting, basic connectivity
  • Comfortable working in call centre environment

OPUS IT Services Pte Ltd

OPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore. Established in 1990 as a software developer, OPUS has evolved into a complete IT Services company since 1997, and today, it has grown to a staff-strength in around 600 serving a diverse clientele range.

Together with a diverse force of capable outsourced specialists, we have provided various businesses, IT and security solutions for a wide range of clients. These include government, educational organisations, financial institutions, telecommunications, technological companies, manufacturing and petro-chemicals.