Job Responsibilities:

• Provide on-going application support
• Participate in user requirement analysis for the development / implementation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase
• Involve in potential solutions evaluation and recommendations to resolve business problems
• Part of project implementation and application testing according to project and quality assurance procedures and methodologies.
• Involve in end user training for system implementations or enhancements
• Liaise closely with business users and build good rapport
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
• Provide 24/7 primary application maintenance standby support

Job Requirements:

• Degree in Computer Science, Computer Engineering or equivalent practical experience
• 4 - 6 years of working experience in implementing and maintaining IT systems
• Experience in application support and coordinating amongst multiple parties
• Good written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences (external vendors and internal stakeholders)
• Well-balanced team player who is willing to help-out team members as well as can coordinate between cross-functional teams